Returns


Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact us before shipping any items.  We will be providing you with a return address and return number to put on the box.  

If an item is broken or damaged, please do not return without authorization.  In most cases, we require a picture of the damage, and you will be refunded or a replacement sent.  Pictures can be sent to 9197202520 or thehouseofawareness@yahoo.com.  Please include your name and order number with the picture/s.  

We do not give refunds for lost or stolen items.  We request an investigation by whichever shipping company it was sent.  After the investigation, which may last weeks, we will replace the item depending on the findings of the investigation.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error is ineligible for a refund.

Any item that is returned more than 30 days after delivery is ineligible for a refund.

We charge a 20% restocking fee on all buyer's remorse returns.