Returns

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact us before shipping any items.  

If an item is broken or damaged, please do not return without authorization.  In most cases, we require a picture of the damage, and you will be sent a replacement.  We only offer a refund when a replacement is not an option.  Pictures can be sent to 9197202520 or thehouseofawareness@yahoo.com.  Please include your name and order number with the picture/s.  

We do not give refunds for lost or stolen items.  We request an investigation by whichever shipping company it was sent.  After the investigation, which may last weeks, we will replace the item depending on the findings of the investigation.

To complete your return, we require proof of purchase which would be your order number.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error is ineligible for a refund.

Any item that is returned more than 30 days after delivery is ineligible for a refund.

***No returns will be accepted for sales of over $500.00.  NO Exceptions.

We charge a 20% restocking fee on all buyer's remorse returns.  (Shipping costs are also not refunded).